Hey there, surf family! 🤙 At Mens Surf Shop, we’re all about keeping the stoke high—from the moment you order to when you’re out catching waves. We’ve made our shipping and returns process super simple so you can focus on the good stuff. Here’s the lowdown:
Shipping Info
We ship globally (except for some remote areas and parts of Asia). Orders are processed within 1-2 business days before they’re shipped out. Here are your options:
- Standard Shipping: via DHL or FedEx. Costs $12.95. Your gear will arrive in 10-15 days after shipping.
- Free Shipping: on orders over $50, via EMS. Delivery takes 15-25 days after shipping.
Once your order is on its way, we’ll send you a tracking number so you can follow its journey to your doorstep!
Returns & Exchanges
Not totally stoked with your purchase? No worries! We accept returns and exchanges within 15 days of you receiving your order. Here’s how it works:
Step-by-Step Process
- Contact Us: Email us at [email protected] within 15 days of getting your order. Include your order number and why you’re returning or exchanging.
- Wait for Approval: Our crew will send you a Return Authorization Number (RAN) and instructions within 2 business days.
- Pack It Up: Securely pack the item(s) in the original packaging with all tags attached. Write the RAN on the outside of the package.
- Ship It Back: Send the package to:
Mens Surf Shop Returns
3805 River Road
Pueblo, US 81004
Note: Return shipping is on you unless the item is defective or incorrect. - Processing: Once we get your return, we’ll inspect it and process your refund or exchange within 5 business days.
Refund Details
Refunds go back to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds show up in 5-10 business days after processing (depending on your bank).
- PayPal: Refunds are processed within 24 hours and take 2-3 days to appear in your account.
Original shipping fees aren’t refundable.
⚠️ Non-Returnable Items
For hygiene and safety, some items can’t be returned or exchanged:
- Socks & Underwear
- Boardshorts if the hygiene liner is removed or damaged
- Rashguards & Surf Tees if worn or washed
- Hats if worn
- Personalized or custom items
All items must be unused, unworn, and in original condition with tags attached.
Exchanges
Need a different size or color? No problem! Exchanges are subject to availability. If the item you want is out of stock, we’ll issue a refund instead.
Need Help?
Our crew is always here for you! Reach out at [email protected] with any questions.
Now get back to chasing those waves! 🌊
– The Crew at Mens Surf Shop