Hey there, surf family! We’ve gathered some common questions to help you navigate your Mens Surf Shop experience. Whether you’re curious about sizing, shipping, or returns, we’ve got you covered. Stay stoked!
Products & Sizing
What types of products do you offer?
We offer a full range of surfwear and accessories including boardshorts, rashguards, surf tees, jackets, hats, backpacks, water bottles, and more – everything you need for dawn patrol and beyond.
How do I choose the right size for boardshorts or rashguards?
Our sizing tends to run true to standard surfwear fits. Check each product’s specific size chart for measurements. When in doubt, think about how you like your gear to fit – snug for performance or loose for comfort.
Are your products designed for actual surfing or just casual wear?
Both! Our gear is designed by surfers for surfers, so it performs in the water but looks fresh enough for everyday wear. From technical rashguards to casual surf tees, we’ve got you covered in and out of the water.
Shipping & Delivery
What shipping options do you offer?
We offer two options: Standard Shipping ($12.95 via DHL/FedEx, 10-15 business days) and Free Shipping (on orders over $50 via EMS, 15-25 business days). We process orders in 1-2 business days before dispatch.
Do you ship worldwide?
We ship globally to most countries! However, deliveries to some parts of Asia and remote regions might not be available. Contact us at [email protected] if you have questions about your specific location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Standard Shipping includes full tracking, while Free Shipping includes basic tracking.
My delivery is taking longer than expected. What should I do?
Sometimes waves (or customs) cause delays beyond our control. Check your tracking info first – if things seem stuck, reach out to us at [email protected] and we’ll help sort it out.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the day you receive your items. Items must be in original condition with tags attached. Unfortunately, we can’t accept returns on used swimwear for hygiene reasons.
How do I initiate a return or exchange?
Email us at [email protected] with your order number and what you’d like to return/exchange. We’ll guide you through the process and get you sorted out.
When will I receive my refund?
Once we receive your return and verify its condition, we’ll process your refund within 5-7 business days. The timing depends on your payment method and bank processing times.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all secure payment options to keep your transaction safe.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We don’t store your credit card details on our servers.
Do I need an account to place an order?
Nah, you can check out as a guest! But creating an account makes future orders faster and lets you track your order history.
Contact & Support
How can I contact you?
Drop us a line at [email protected]! We’re real people who love to help our surf family. We typically respond within 24-48 hours.
Where are you located?
We’re based at 3805 River Road, Pueblo, US 81004 – but we ship worldwide to connect surf communities everywhere.
Still have questions? Don’t hesitate to reach out at [email protected]. We’re here to help you get the gear you need to chase those waves!
Stay stoked,
The Crew at Mens Surf Shop